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Olbra

Complaints

How to complain, and how to escalate.

Complaints are free of charge, answered within 15 business days, and escalate to a named out‑of‑court body if our answer does not satisfy you.

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How to submit a complaint

Complaints are free of charge. Write to [email protected] with the subject “Complaint”, or by post to Olbra ApS, Krudtløbsvej 12, 1439 København K, Denmark.

To help us resolve it quickly, include: your contact details, the token and transaction concerned (dates, amounts, wallet addresses or references where relevant), what went wrong, and what outcome you are seeking.

How we handle it

A final answer within 15 business days

We acknowledge complaints promptly. If, exceptionally, we cannot answer in full within that time, we will tell you why and when you can expect the final answer.

Every point, in plain language

Our answer will address each point you raised and explain what we will do about it.

If you are not satisfied

You may refer the matter to out‑of‑court dispute resolution, or to the supervisor.

<a class="ol‑flink" href="https://fanke.dk/" target="_blank" rel="noopener noreferrer">Det Finansielle Ankenævn</a>Danish Financial Complaint Board — out‑of‑court resolution
<a class="ol‑flink" href="https://www.finanstilsynet.dk/" target="_blank" rel="noopener noreferrer">Finanstilsynet</a>Danish Financial Supervisory Authority — the supervisor

The hardest part is done. Build with us.

Institution, investor, regulator or journalist: one conversation starts it.

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